Shipping policy

Shipping & Return Policy

Effective Date: July 12, 2026

Welcome to Zocca Store. We are committed to providing a smooth shopping experience. Please read our Shipping & Return Policy carefully before placing an order.

Shipping Policy

Order Processing

All orders are processed within 1–2 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.

Delivery Time

Estimated delivery time is 7 business days from the date of dispatch.
Delivery times may vary depending on your location, weather conditions, or courier delays.

Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before payment.

Order Tracking

Once your order is shipped, tracking details will be shared via email or SMS (where available).

Return Policy

We want you to be satisfied with your purchase.

5-Day Return Policy

Customers may request a return within 5 days of receiving the product.
The item must be:
- Unused and in its original condition.
- Returned with all original packaging, tags, and accessories.
- Accompanied by proof of purchase.

Non-Returnable Items

The following items cannot be returned:

Products damaged due to misuse.
Items returned without original packaging or accessories.
Personal care or hygiene products (if applicable).
Products marked as "Final Sale" or "Non-Returnable."

Return Process

To request a return:

Email us at zocca.storeonline@gmail.com within 5 days of receiving your order.
Include your order number, reason for return, and clear photos (if the item is damaged or incorrect).
Our support team will review your request and provide return instructions.

Refunds

After we receive and inspect the returned item, eligible refunds will be processed.
Refunds will be issued to the original payment method within 5–7 business days, depending on your bank or payment provider.

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with photos of the item and packaging. We will work to resolve the issue as quickly as possible.