Shipping & Return Policy

Welcome to Zocca Store!

We are committed to delivering your orders quickly and efficiently. Please read our shipping and return policy carefully before placing an order.

Shipping Policy

Order Processing

• All orders are processed within 1–3 business days after payment confirmation.

• Orders are not shipped or delivered on weekends or public holidays.

Delivery Time

• Standard delivery time is 7 business days from the date of shipment.

• Delivery times may vary depending on your location and unforeseen circumstances such as weather conditions, courier delays, or high order volumes.

Shipping Charges

• Shipping charges, if applicable, will be displayed at checkout before payment.

Order Tracking

• Once your order has been shipped, tracking information will be provided (if available) via email or SMS.

Return Policy

5-Day Return Policy

We offer a 5-day return policy from the date of delivery.

To be eligible for a return:

• The item must be unused, unworn, and in its original condition.

• The item must be returned with original packaging and tags (if applicable).

• Proof of purchase or order confirmation is required.

Non-Returnable Items

The following items cannot be returned:

• Used or damaged products caused by the customer.

• Personalized or customized items.

• Items marked as non-returnable at the time of purchase.

Return Process

To initiate a return, please contact our support team at:

Email: zocca.storeonline@gmail.com

Please include:

• Order number

• Product details

• Reason for return

• Photos (if the item is damaged or defective)

Refunds

• Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.

• Approved refunds will be processed within 5–10 business days to the original payment method.

Contact Us

If you have any questions regarding shipping, returns, or your order, please contact us:

Zocca Store
Email: zocca.storeonline@gmail.com